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Terms and Conditions

Last Updated: 29/01/2026

This website is owned and operated by Luméra. These Terms set forth the terms and conditions under which you may use our website and services offered by us. This website offers visitors the opportunity to purchase professional hair care products and participate in our user community. By accessing or using our website, you approve that you have read, understood, and agree to be bound by these Terms.

1. Who can use this website

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right, and freedom to enter into these Terms as a binding agreement. You are not permitted to use this website if doing so is prohibited in your country or under any law or regulation applicable to you.

2. Key Commercial Terms

When buying an item, you agree that:

  • (i) you are responsible for reading the full item listing before making a commitment to buy it;

  • (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

3. Return and Refund Policy

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 14 days of the date you receive the product, and we will exchange it or offer a refund based on the original payment method. Please note that:

  • (i) Products can be returned only in the country in which they were originally purchased;

  • (ii) Used or opened cosmetic products are not eligible for return due to hygiene reasons.

4. Retention of right to change offering

We may, without prior notice, change the products; cease providing the products or any features of the products we offer; or create limits for the products. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

5. Ownership of Intellectual Property

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, copyrights, photographs, audio, videos, and music are the exclusive property of Natalie Caetano zaidan. You agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, adapt, or edit any of our materials.

6. User Community and Public Profiles

Our website includes a user community. By joining our community, you understand and agree that your profile will be publicly visible to site visitors and your public activities (such as posts, likes, or comments) will be visible to other visitors. You can opt-out and leave the community at any time, in which case your profile will no longer be visible.

7. Indemnification

You agree to indemnify and hold Natalie Caetano Zaidan harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

8. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Natalie Caetano Zaidan be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use of data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

9. Preference of Law and Dispute Resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto, shall be governed by, interpreted and enforced in all respects solely and exclusively in accordance with the internal laws of the United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in London, United Kingdom.

10. Contact Information

If you have any questions about these Terms, please contact us at: Email:

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